Refund Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Return Conditions

Toible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

To start a return, please contact us at support@monetlink.com.

Return Approval

Once your return is accepted, we’ll sen be eligd you a return shipping label along with instructions on how and where to send your parcel.

Items sent back without first requesting a return will not be accepted.
For any return-related questions, contact us at support@monetlink.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you’ve received the wrong item, contact us immediately so that we can assess the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants)

• Custom or personalised products (e.g., special orders or customised items)

• Personal care items (e.g., beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.
Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The quickest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return to let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@monetlink.com.

Business Information

Business Name: Mareck
ABN: (to be provided if operating in Australia)
Email: support@monetlink.com
Phone: +33 6 94 86 15 17
Business Address: 143 Grand Rue, Apartment 2, 86000 Poitiers, France